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The Red Kipper flies at midnight!
…Shsssh! Don’t tell anyone, but “they” have inadvertently given me a login and password for the Gartner Bloggers Network. Not too sure who “they” are exactly but whoever they are they scare me....
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Crack Dealer Rehabilitation – Part 1
It’s been almost a week now and my login credentials are still active. Better still, I have not yet been dragged from my bed in the middle of the night for some baseball bat-based “re-education” so all...
View ArticleThe Joy of Self-Assessment
According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork for them through self-assessment…...
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Communication Creates Calm, Confounds Critics and Cements Customer Confidence…
Sometimes things go wrong. It’s not inevitable but it happens. How one deals with it when the proverbial brown stuff hits the proverbial fan is one of the ways in which support organizations...
View Article“Green Eggs and Ham” – A Support Parable?
Dr Seuss’s story of “Sam I am” and his reluctant friend’s aversion to trying new things is a cautionary tale for the support industry. In it, Sam attempts to convince his “friend” of the merits of...
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(Don’t) Support Mobility Madness
Mobile support apps aren’t necessarily bad or pointless; it’s just that we haven’t seen any examples of good ones yet. Many support providers have put the need to “go mobile” at the top of their...
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